Public coping discourse in response to government health crisis communication

Purpose: This study aims to explore public coping strategies with government-imposed lockdown restrictions (i.e. forced compliance) due to a health crisis (i.e. COVID-19). This directly impacts the public's power, as they may feel alienated from their environment and from others. Consequently, this study explores the relationships between the public's power, quality of life and crisis-coping strategies. This is important to help governments understand public discourse surrounding perceived government health crisis communication, which aids effective policy development. Design/methodology/approach: An online questionnaire distributed via Qualtrics received 371 responses from the South African public and structural equation modelling was used to test the hypotheses. Findings: The results indicate the public's experience of powerlessness and resulting information-sharing, negative word-of-mouth and support-seeking as crisis coping strategies in response to government-imposed lockdown restrictions. Originality/value: The public's perspective on health crisis communication used in this study sheds light on adaptive and maladaptive coping strategies that the public employs due to the alienation they feel during a health crisis with government-forced compliance. The findings add to the sparse research on crisis communication from the public perspective in a developing country context and provide insights for governments in developing health crisis communication strategies. The results give insight into developing policies related to community engagement and citizen participation during a pandemic. © 2023, Melanie Wiese and Liezl-Marié Van Der Westhuizen.

The social process of coping with work‐related stressors online: A machine learning and interpretive data science approach

People are increasingly turning to social media and online forums like Reddit to cope with work-related concerns. Previous research suggests that how others respond can be an important determinant of the sharer's affective and well-being outcomes. However, less is known about whether and how cues embedded in the content of what is shared can shape the type of responses that one receives from others, obscuring the joint and interactive role that both the sharer and listener may play in influencing the sharer's outcomes. In this study, we develop theory to advance our understanding of online coping with an explicitly social focus using computational grounded theorizing and machine learning (ML) techniques applied to a large corpus of work-related conversations on Reddit. Specifically, our theoretical model sheds light on the dynamics of the online social coping process related to the domain of work. We show that how sharers and listeners interact and react to one another depends on the content of stressors shared, the social coping behaviors used when sharing, and whether the sharer and listener belong to the same occupational context. We contribute to the social coping literature in three ways. First, we clarify how social actors respond to cues embedded in the social coping attempt. Second, we examine the moderating role that such responses play in shaping sharer outcomes. Finally, we extend theory on social coping with work-related stressors to the online domain. Taken together, this research highlights the importance of the dynamic interplay between sharer and listener in the context of online social coping.

Love in the Time of COVID: Perceived Partner Responsiveness Buffers People From Lower Relationship Quality Associated With COVID-Related Stressors

External stressors can erode relationship quality, though little is known about what can mitigate these effects. We examined whether COVID-related stressors were associated with lower relationship quality, and whether perceived partner responsiveness-the extent to which people believe their partner understands, validates, and cares for them-buffers these effects. When people in relationships reported more COVID-related stressors they reported poorer relationship quality at the onset of the pandemic (N = 3,593 from 57 countries) and over the subsequent 3 months (N = 1,125). At the onset of the pandemic, most associations were buffered by perceived partner responsiveness, such that people who perceived their partners to be low in responsiveness reported poorer relationship quality when they experienced COVID-related stressors, but these associations were reduced among people who perceived their partners to be highly responsive. In some cases, these associations were buffered over the ensuing weeks of the pandemic.

Post-Assault Health Care for Sexual Assault Survivors During COVID-19: A Mixed Methods Analysis of Service Rates in a Predominately African American Community.

This study examined how the COVID-19 pandemic affected sexual assault healthcare services in a predominately African American U.S. city. In mixed methods research design, we used quantitative interrupted time series modeling to evaluate changes in service rates for three core post-assault healthcare services-medical forensic exams (MFEs), medical advocacy MFE accompaniment, and counseling-from January 2019 through June 2021. We also conducted qualitative interviews with 12 sexual assault advocates to understand how their clients were impacted by COVID and how their agency adapted services to respond to the needs of their community. Both the quantitative and qualitative data revealed marked disruptions in service provision. The number of MFEs, medical advocacy accompaniments, and counseling sessions significantly decreased during the pandemic's initial surge, and survivors feared seeking hospital-based health care due to concerns that they might contract COVID-19 in hospital emergency departments. The number of MFEs performed by program staff did not return to pre-pandemic levels during this study's observation period, but the number of medical advocacy accompaniments and counseling sessions did significantly rebound. Counseling services eventually exceeded pre-pandemic levels as agency staff supported clients with both assault- and COVID-related trauma and loss. These results underscore the need for community-based sexual assault healthcare services, so that if public health emergencies limit the availability, accessibility, and safety of hospital emergency department care, sexual assault survivors have other settings for obtaining post-assault health care.

Does COVID-19 threat increase xenophobia? The roles of protection efficacy and support seeking.

BACKGROUND: In response to the COVID-19 pandemic, people in many countries have shown xenophobia toward China, where the pandemic began. Within China, xenophobia has also been observed toward the people of Wuhan, the city where the first cases were identified. The relationship between disease threat and xenophobia is well established, but the reasons for this relationship are unclear. This study investigated the mediation role of perceived protection efficacy and moderation role of support seeking in the relationship between perceived COVID-19 risk and xenophobia within China. METHODS: An online survey was administered to a nationally representative sample (N = 1103; 51.7% women; ages 18 to 88) of Chinese adults during the early stage of the COVID-19 pandemic. Participants completed questionnaires about their perceived COVID-19 risk, perceived protection efficacy in reducing risk, support seeking, and xenophobic attitudes toward people of the Wuhan area. RESULTS: Regression based analyses showed that the perceived COVID-19 risk positively predicted xenophobia. Low perceived protection efficacy partly mediated the relationship between perceived COVID-19 risk and xenophobic attitudes, and this indirect effect was moderated by support seeking. Specifically, the indirect effect was weaker among individuals who sought more social support. CONCLUSIONS: Under disease threat, xenophobia can appear within a country that otherwise seems culturally homogeneous. This study extends the extant research by identifying a possible psychological mechanism by which individuals' perception of disease threat elicits xenophobia, and by addressing the question of why this response is stronger among some people than others. Increasing the public's perceived efficacy in protecting themselves from infection, and encouraging support seeking, could reduce xenophobic attitudes.

Personality Traits, Cognitive Styles, Coping Strategies, and Psychological Impact of the COVID-19 Pandemic Lockdown on Healthy Youngsters.

The objective of the present study was to explore possible changes in the psychological wellbeing of young healthy students during the initial 14 days of the COVID-19 general lockdown that occurred in March of 2020, and if there was any relation with specific personality traits (neuroticism, psychoticism, and extraversion), cognitive styles (internal and external locus of control and intolerance of uncertainty), and coping strategies. One hundred twenty-two university students aged from 18 to 29 years participated in the study. The dispositional factors were assessed at the beginning of the study, while measures of psychological adjustment (anxiety, depression, and self-perceived health) were taken in three different assessment stages, employing validated questionnaires and scales. Anxiety and depression scores significantly increased after one week of lockdown, reaching a plateau pattern by the second week. The levels of self-perceived mental health, vitality, and quality of life showed a pattern of sustained progressive decrease, with a more acute lessening during the first week. Neuroticism, intolerance of uncertainty, and negative autofocus were associated to worse levels of psychological adjustment. These individual differences might be taken into consideration when designing prevention programs aiming to dampen the psychological impact of a general lockdown in healthy population.

Support-Seeking Strategies and Social Support Provided in Chinese Online Health Communities Related to COVID-19.

Online health communities have become one of the most important means for people to seek social support during the coronavirus 2019 disease (COVID-19) pandemic. This study details content analysis of support-seeking strategies and social support offered on the online forum "Baidu COVID-19bar" across different stages of initial stage as well as during the entire initial stage of the COVID-19 pandemic. The results show that asking for support and disclosing directly were the main strategies used across the different stages and during the entire initial stage. Informational support and emotional support were the most common types sought in the first two stages and the entire initial stage, and informational support was the main type during the decline stage. Furthermore, asking for support was more likely to elicit informational support while disclosing directly was more likely to elicit emotional support. Theoretical and practical implications of the findings are discussed.

"You Are Not Alone"-Opportunities and Challenges for University Students' Collaborative Engagement When Dealing With Online Information About COVID-19.

In view of the COVID-19 pandemic, students had to cope with the challenging situation of handling a vast amount of potentially conflicting online information while staying informed. Reading conflicting scientific information has been shown to require cognitive effort for one to integrate it successfully, but reading such information during a crisis-such as the COVID-19 pandemic-may cause additional emotional stress, as students also had to cope with critical aspects of the pandemic (e.g., physical distancing and uncertainty). Different studies have indicated that in crises, stress can be relieved by seeking online social support (as a coping strategy). Similarly, working together (as collaborative learning) can also help people more critically discuss information on a cognitive level. Based on the approaches of online collaborative learning and online social support seeking, we were interested in whether an individual vs. collaborative communication setting would lead to any differences in students' cognitive as well as emotional engagement with conflicting information about COVID-19. In a 2 × 2 mixed design, N = 109 education science students were exposed to two conflicting texts regarding COVID-19 testing that contained current scientific information. The online experiment was conducted in Germany in April 2020, which was the beginning of lockdown in that country. After reading the two texts, participants were asked to reflect on their engagement with the conflicting information either individually (individual group, n = 49) or via chat collaboratively (collaboration group, n = 60 in 30 dyads). With respect to participants' written reflections (content-analyzed regarding cognitive as well as emotional engagement), participants in the collaborative group, compared to those in the individual group, more often discussed the pandemic in general and less often engaged emotionally when discussing the evidence from texts. All participants reported higher perceived information overload, lower self-efficacy in sourcing information about COVID-19, and higher active coping strategies after the reflection task compared to before reading the information, with no significant differences between the collaborative and individual groups. We discuss these findings regarding any opportunities and challenges that arise in online collaboration between students for cognitive and emotional engagement when handling conflicting information about COVID-19.